Inline Plastics Playbook v2 JUL-21

HVNs/Qs/Promise Details IMPORTANT TO HIGH VALUE NEEDS

BEST QUESTIONS TO UNCOVER THEIR NEEDS PROMISE TO SOLVE THEIR NEEDS

Inline Plastics has a standard for a 99% fill rate. Rapid sample fulfillment 5 Day Lead time

• What qualities do you value in superior customer service levels? • How does Inline customer service compare to other manufacturers? • What is the value of working with a manufacturer that limits distribution partners? • What kind of impact does lead time have on your turns? • Is close proximity of your suppliers important in your purchasing decisions and if so – why? Do you place value on reduced environmental impact associated with close supplier proximity? • How often do you audit your inventory? • How do you manage slow moving and obsolete items?

Want it to be easy to do business with vendors

dedicated customer service/sales representative Low minimum order quantity for prepaid freight

Like working with Manufacturers that limit the number of distributors that they sell to

Inline is strategic in selecting new distribution partners

Inline's 3 distribution centers are strategically positioned across the country. Inline's increased demand will drive new expansion for new distribution centers. Continuous expansion is always under review for our customers.

S A L E S P L AY B O O K

Close proximity to manufacturers to reduce lead time

CONFIDENTIAL INFORMATION – For Internal Use Only

Inline has a reasonable return policy. Quarterly review to address obsolete inventory

Managing obsolete items